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Returns & Refunds

Our promise

We’re here to help you get the best experience possible. If something feels off at any point, reach out and we’ll help with break-in guidance, fit checks, and troubleshooting.

90-Day Comfort Trial (required)

Contour Insoles are designed to adapt with consistent wear. To give your body a fair chance to adjust, return requests can only be made after you’ve completed 60 days of wear (starting from the delivery date).

Exception: If your order arrives damaged, defective, or incorrect, contact us right away (see “Defects & order issues”).

Return eligibility

You may request a return/refund if:

  • 60 days have passed since delivery, and you’ve worn the insoles consistently during the trial

  • Your order was purchased on contourinsoles.com

  • You submit the request within the return window: Day 60–Day 90 (30 days after the trial)

How to start a return
1. Confirm Eligibility
Defects & order issues (damaged/incorrect)

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with:

  • Order number

  • A brief description

  • Photos (if applicable)

We’ll make it right.

Contact
Need help during the trial or have questions about a return?
Email us at support@contourinsoles.com