Returns & Refunds
We’re here to help you get the best experience possible. If something feels off at any point, reach out and we’ll help with break-in guidance, fit checks, and troubleshooting.
Contour Insoles are designed to adapt with consistent wear. To give your body a fair chance to adjust, return requests can only be made after you’ve completed 60 days of wear (starting from the delivery date).
Exception: If your order arrives damaged, defective, or incorrect, contact us right away (see “Defects & order issues”).
You may request a return/refund if:
60 days have passed since delivery, and you’ve worn the insoles consistently during the trial
Your order was purchased on contourinsoles.com
You submit the request within the return window: Day 60–Day 90 (30 days after the trial)
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with:
Order number
A brief description
Photos (if applicable)
We’ll make it right.